Service users or their representatives have the absolute right to provide feedback or make complaints, utilizing our complaints policy and procedure. We have effective complaint policy in place and a copy of this policy is provided to each service user.
We ensure ongoing evaluation and review to uphold, monitor, and enhance governance and auditing practices. We regularly monitor our performance, your care, audit our procedures, and take action based on the service users’ feedback. We have a proper investigation procedure to deal with complaints.
We firmly believe that vulnerable service users have the right to be protected from all forms of abuse and harm. Consequently, we are committed to safeguarding our service users, identifying and addressing instances of abuse or harm promptly by following the necessary procedures and adhering to best practice guidance.
We hire professional staff, well-suited for the job, possessing the necessary qualifications, skills, and experience to meet the health and welfare needs of our service users. All staff members go through a rigorous pre-employment scrutiny.
